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Customer Service

Complaints & Issues

If something is not right, tell us. We will investigate and get back to you within 24 hours.

Common Issues & Quick Solutions

Shipping & Delivery

  • • Check tracking information first
  • • Allow 3-5 business days for delivery
  • • Contact us if package appears lost

Product Quality

  • • Check for damaged packaging
  • • Take photos for our records
  • • We'll arrange replacement or refund

Submit a Complaint

What happens next?

  • • We'll acknowledge your complaint within 24 hours
  • • Investigation and resolution typically takes 3-5 business days
  • • You'll receive updates on progress and final resolution
  • • For urgent matters, we may contact you by phone

Need Immediate Assistance?

For urgent matters or if you prefer to speak directly with our customer service team:

Email: complaints@jerrycanspirits.co.uk

Mark urgent emails with "URGENT" in the subject line