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Jerry Can Spirits®

WELCOME, EXPLORER

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Contact
Join the Expedition
Customer Service

Complaints & Issues

If something is not right, tell us. We will investigate and get back to you within 24 hours.

Common Issues & Quick Solutions

Shipping & Delivery

  • • Check tracking information first
  • • Allow 1 to 2 working days from dispatch
  • • Contact us if package appears lost

Product Quality

  • • Check for damaged packaging
  • • Take photos for our records
  • • We'll arrange replacement or refund

Submit a Complaint

What happens next?

  • • We'll acknowledge your complaint within 24 hours
  • • Investigation and resolution typically takes 3-5 business days
  • • You'll receive updates on progress and final resolution
  • • For urgent matters, we may contact you by phone

Need Immediate Assistance?

For urgent matters or if you prefer to speak directly with our customer service team:

Email: complaints@jerrycanspirits.co.uk

Mark urgent emails with "URGENT" in the subject line

First Pour

The book that comes before the bottle.

First Pour is our short companion to Expedition Spiced Rum. How it is built, how to drink it, and the first serves to try. Yours free, with 10% off your first order.